Terms and Conditions

Happy Lamb Hot Pot Edinburgh - Terms and Conditions

Last Updated: 22-12-2024

These Terms and Conditions (“Terms”) outline rules and guidelines that apply when using the services offered by Happy Lamb Hot Pot Edinburgh (“Happy Lamb”, “we”, “our”, or “us”) and our website. Your use of our services, products, website, and promotions indicates agreement to these Terms. Please read the following carefully.

1. Overview and Acceptance of Terms

Welcome to Happy Lamb Hot Pot Edinburgh. By accessing our website, making bookings, placing orders, or using any of our services, you agree fully to be bound by these Terms and Conditions.

If you disagree with any section or condition mentioned herein, do not continue to use our services.

2. Reservations & Booking Policies

All table reservations are subject to availability.
Reservations can be made via our online booking services, telephone, or at the restaurant.
For peak times or large parties, a deposit may be required. In such cases, guests will be notified during the booking process.
We reserve the right to cancel or modify reservations at our discretion, particularly in the event of unforeseen circumstances or operational requirements. We will endeavour to contact customers affected.

3. Sales and Promotions

Unless otherwise stated, all promotional offers, vouchers, discounts, and deals cannot be combined. Only one offer per visit or booking is applicable.
Offers, discounts, and promotional vouchers remain subject to the restaurant’s manager’s discretion.
Promotions and offers are time-sensitive and subject to availability.
We reserve the right to discontinue, extend, or amend promotions without prior notice.

4. Marketing and Communications

Upon making a reservation, enquiry, purchase, or opting into our communications, you consent to receiving promotional content via email, SMS or other methods.
We will send marketing communications pertaining solely to our services, offers, special events, or information deemed relevant and beneficial to customers.
Subscribers have the unequivocal right to opt-out of communications through clearly given unsubscribe links or instructions placed in all electronic materials.

Occasionally, we collaborate with third-party marketing providers and obtain tailored customer data to provide relevant offers.
Customers whose information is collected via third-party sources will be duly informed of the original data acquisition.
You hold rights to remove yourself from third-party-derived marketing lists immediately upon request.
Marketing Terms and 3rd party data collection can be viewed here.

Happy Lamb Hot Pot strictly abides by all applicable UK data protection laws, including the UK General Data Protection Regulation (GDPR).
We are fully committed to protecting customer privacy, confidentiality, and data security.
Personal data—such as name, address, email, phone number, booking details, and preferences—is collected solely to provide and enhance our services.
Data collected is stored securely and never shared, sold, rented or distributed externally without explicit consent from clients or unless legally required.
Customers may at any stage request access to, modification of, deletion of, or restriction of their data as part of their legal rights under UK GDPR. You may submit such requests through our Privacy Officer (contact details provided below).

7. Payment Information

Payments are accepted through secure and recognised payment methods, including major credit and debit cards and cash on-site.
All prices displayed include applicable taxes (VAT), unless indicated otherwise.

8. Allergies and Dietary Requirements

Happy Lamb Hot Pot makes reasonable efforts to provide allergen information for its dishes. It is the responsibility of customers to inform restaurant staff clearly about allergies and dietary restrictions.
Although we ensure guidelines are maintained, diners with severe allergies should be aware of possible cross-contamination risks.

9. Cancellations and No-Shows Policy

The restaurant requires prior notice for cancellations or changes in reservations, particularly for groups of more than four guests.
Deposits (where applicable) may not be refundable in instances of late cancellation or no-shows, at manager’s discretion.

10. Liability and Customer Conduct

Happy Lamb Hot Pot explicitly is not responsible for personal property damage, loss, injury or harm sustained by customers or visitors unless caused by negligence from our staff.
Patrons are expected to conduct themselves respectfully towards our staff, other guests, and restaurant property. Disruptive or inappropriate behaviour may result in the refusal of service and requests to depart immediately.

11. Intellectual Property and Website Use

All content on the Happy Lamb website, including images, copy, logos, trademarks, marketing material, and design elements, is the intellectual property of Happy Lamb Hot Pot or licensed partners.
Reproduction, copying, distributing, or using content without prior written permission is strictly prohibited.

12. Changes to Terms and Conditions

We reserve the right to amend, modify, or update these Terms at our discretion. Changes become effective immediately upon posting on our website.
Customers bear the responsibility of regularly reviewing our Terms to stay informed of current guidelines and conditions.

13. Governing Law and Jurisdiction

These Terms and Conditions, and any disputes or claims arising directly or indirectly from or related to your use of our services, or this website, shall be governed by and interpreted according to the laws of Scotland and the United Kingdom. By using our services, you consent unconditionally and exclusively to submit to the jurisdiction of Scotland’s courts situated in Edinburgh.

Any legal proceedings involving Happy Lamb Hot Pot and related parties shall be brought exclusively within Scottish courts, based in Edinburgh.

Any failure by Happy Lamb Hot Pot to enforce its rights under these Terms does not constitute a waiver of those rights or prevent future enforcement of those rights.

By using the services of Happy Lamb Hot Pot, making reservations, ordering, or accessing our website, you acknowledge, accept, and agree unequivocally to this clause and jurisdiction herein stated.

Contact Information

For any inquiries or requests regarding these Terms and Conditions, please contact:

Happy Lamb Hot Pot
Email: info@happylambuk.com

Privacy and GDPR Inquiries:
Privacy Officer: Emy
Email: privacy@happylambuk.com

We thank you for your continued support and compliance.

By booking or using our services, visiting our website, accepting our offers, or consenting to our marketing communications, you explicitly agree to these Terms and Conditions.